Legal
Privacy Policy
Last Updated: 10 March 2026 · Effective: 10 March 2026
kinburien respects the privacy of every person who contacts us, visits our website, or places their trust in us for the care of a family member. This policy explains honestly what information we collect, why we collect it, and how it is protected and used.
1. Who We Are
kinburien is a senior residential care facility located at 27/3 Moo 5, Hang Dong Road, Hang Dong, Chiang Mai 50230, Thailand. For all data protection enquiries, contact us at [email protected].
2. What Information We Collect
From Website Visitors
- Name, email address, phone number submitted via the contact form
- Message content submitted voluntarily
- Browsing behaviour collected via analytics cookies (if consent is given)
- Technical information: IP address, browser type, device type
From Residents and Families
- Full name, date of birth, nationality of the resident
- Medical history, current medications, dietary requirements
- Emergency contact information and family details
- Payment and billing information
- Care plan documentation and progress notes
3. Legal Basis for Processing
We process personal data under the following legal bases as established by Thailand's Personal Data Protection Act B.E. 2562 (PDPA):
- Consent — for marketing communications and non-essential cookies
- Contractual necessity — to fulfil our care and service agreements
- Legitimate interest — to improve our services and respond to enquiries
- Legal obligation — to comply with Thai healthcare and regulatory requirements
4. How We Use Your Information
- To respond to enquiries submitted via the contact form
- To manage care plans and coordinate support for residents
- To communicate with authorised family members regarding a resident's wellbeing
- To process payments and maintain billing records
- To improve the quality and safety of our services
- To comply with Thai healthcare licensing requirements
We do not use personal data for automated decision-making. We do not sell personal data to any third party.
5. Data Sharing
We may share data with the following parties where necessary:
- Medical professionals and hospitals — for coordinating specialist care for residents
- Regulatory bodies — Thai Ministry of Public Health and related authorities
- Trusted service providers — such as payment processors and website hosting, under strict data processing agreements
All third-party sharing is subject to appropriate safeguards and occurs only where necessary.
6. Data Retention
- Website enquiry data: retained for 24 months from last contact
- Resident care records: retained for 10 years following the end of residency, as required by Thai healthcare regulations
- Billing records: retained for 7 years for financial compliance purposes
7. Cookies
Our website uses cookies to support basic functionality and, with your consent, to understand how the site is used. For full details, please read our Cookie Policy.
8. Security
We apply appropriate technical and organisational measures to protect personal data, including access controls, secure storage, and regular internal review of data handling practices. We notify affected individuals and relevant authorities in the event of a data breach as required by law.
9. Your Rights Under PDPA
Under Thailand's Personal Data Protection Act, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of data we no longer have a lawful basis to hold
- Object to certain processing activities
- Withdraw consent at any time (this does not affect processing done before withdrawal)
- Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18 via this website.
11. Third-Party Links
Our website may contain links to external resources. kinburien is not responsible for the privacy practices of external websites and encourages you to review their policies independently.
12. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page. For significant changes, we will notify residents and registered contacts directly.
13. Contact Us
For any privacy-related questions or requests:
- Email: [email protected]
- Address: 27/3 Moo 5, Hang Dong Road, Hang Dong, Chiang Mai 50230, Thailand
- Phone: +66 53 274 816